#1. Keep it Simple & Consistent
“On Tuesday deliveries drop off my clothes with my neighbor at 1234 Fake St. Unit B but on Thursdays deliver to my front door because my neighbor leaves early for yoga class. If you’re picking up before 11 am I’ll be home but if it is after 11am you can pick up my laundry from the leasing office – if they’re not out at lunch.”
“I’ll be leaving my clothes for pickup and delivery at the back door. Enter through the side gate and you’ll see the covered back door just up the stairs.”
Miscommunication happens when things get complicated. Our drivers are all W2, full-time employees that stick to their routes daily. Just like your mailman and UPS driver, our drivers get in a rhythm after they get to know your pickups and deliveries.
Instead of changing it up weekly, you’ll find better, more consistent results if you keep your designated laundry location the same from order to order.
#2. Choose a Hidden Spot
“Left the laundry bags at the front door.”
“Laundry bags are just to the left of the front door behind the blue porch chairs.”
If you’re worried about your clothes, you’re only human. We care about your clothes just as much as you. And, we would hate to see anything happen to them.
Unfortunately, porch theft is a thing. And, while we have never had a stolen laundry order, you may want to make an effort to be a little discrete with your designated pickup and delivery notes.
#3. Leave a Note
Leaving it up to chance or hoping our driver is good at hide and seek
Leaving a note at the front door when you leave the house.
The note can say: “Hi, The Folde! Love the laundry service! I moved the bags to the back door this time. Please use my gate code on file to get access to the backyard.”
Like, a real note! While we always keep your pickup and delivery notes as updated as possible in our system, a hand-written note helps our drivers find your where your laundry is.
A simple post-it note on the front door explaining where you moved your laundry to can prevent a driver from thinking you forgot to leave your clothes out and moving on with the route.