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Customer support for any of
your laundry needs.
Laundry delivery FAQ. We’re here to help make laundry day easy!
Laundry Delivery User Guides
What To Expect?
This in-depth guide to your first laundry service walks you through FAQ from scheduling all the way to getting your clean clothes delivered.
Leaving Laundry Out
Does leaving your clothes out for pickup seem strange? It’s not! It’s common. Here are some tips from our delivery drivers.
Laundry Frequency
There is no one-size-fits-all solution – but here is some advice from our current customers to help you find your sweet spot.
Our pricing is simple. With our flat rate laundry bag makes laundry day hassle free. If it fits in your SudDrop bag, we'll handle it.
Pay-As-You-Go
Standard Bag = $65 + Zero Fees
XL Bag = $85 + Zero Fees
SudDrop+ (Weekly or Bi-weekly)
Standard Bag = $58 + Zero Fees
XL Bag = $78 + Zero Fees
Please place your laundry in a disposable bag tied securely at the top, and make sure your name is clearly written on the bag. For safety and efficiency, we cannot accept laundry hampers.
You laundry will be returned in a SudDrop bag.
For more details, visit our Support Page.(https://www.suddrop.ca/support)
No! Convenience is the key focus of SudDrop. After placing your order, simply leave your laundry out during your scheduled pickup window and go about your day. Your clean, freshly washed, dried, and folded clothing will be delivered back to you in no time.
For all wash and fold orders we offer next-day return ensuring you are always fresh!
*Dry Cleaning services have a 3-4 turnaround time.
Yes. Add your detergent preference and any special instructions, and weโll take care of the rest just the way you like it.
Our standard bag fits about 2โ3 loads of laundry, while our XL bag can hold 4โ5 loadsย depending on the items.
Laundry Delivery Service FAQ
Please place your laundry in a disposable bag tied securely at the top, and make sure your name is clearly written on the bag. For safety and efficiency, we cannot accept laundry hampers.
Your laundry will be returned in a SudDrop bag.
We do not. All ordering is processed online for pick-up and delivery service. Got questions? Feel free to contact us here.(https://www.suddrop.ca/contact)
The best way to find out is to sign in here.(https://www.app.suddrop.ca)
With a 3-hour delivery window, we keep you notified by automated text messages when your drivers ETA. However, most customers opt to leave their clothes out for pickup. If you have any notes on where to collect your clothes (ex. back porch, by garage door, at concierge desk, etc) feel free to include those in your address notes. Here are some tips for leaving your clothes out for pickup and delivery.
Missed pickups happen! We understand. However, our drivers operate on very full routes. These routes operate like a UPS or FedEx route โ not a pizza delivery or an Uber ride.
The driver will notify you when they are on the way through our automated messaging system. If no clothes are left out, they will personally 1) call you, 2) text you, 3) then call you again from the same phone number. If at that point we canโt reach you in 3-5 minutes, our drivers are instructed to move on with their route.
You will need to create a new order in the app or by contacting customer support.(https://www.suddrop.ca/contact)
No! Convenience is the key focus of SudDrop. After placing your order, simply place out your laundry and continue with your day. The next day, your clean, freshly laundered, dried, and folded clothing will be delivered to you.
Delivery Q&A
With a good laundry service, itโs all about what you donโt see! We donโt like wrinkles. We think folding laundry is an art, not a science. And, we believe you should know who is doing your laundry โ not just ordering from any app you find online.
Here is more information on our treatment processes.(https://www.suddrop.ca/pricing)
Yes! If you need a new laundry bag, one will be provided with your next order for $5. Feel free to specify in your order notes or ask your driver at pickup.
As part of our thorough and complete cleaning processes, we check all pockets before any treatment begins. However, pens, lipstick, and gum can be sneaky. They do their best to ruin your day and ours.
While we always go above and beyond to prevent damage. And, in the case that garments are damaged from customer oversight of items left in the pockets, we will do our best to fix the damage at no extra charge. However, we are not responsible for any remaining damage due to customer oversight.
So, help us out! Please check your pockets!
We use different bags to differentiate service, treatment, and pricing for SudDrop Repeat customers. This means it is up to you to control the treatment and pricing of your order.
Wash & Fold Bags: Our wash and fold bags come in two sizes. Items in the wash & fold bags get treated like regular laundry โ washed, dried, and folded.
These bags hold your everyday laundry including clothing, towels, sheets, and other items that you would run through a personal washer and dryer.
Treatment Q&A
Our pricing is simple. With our flat rate laundry bag makes laundry day hassle free. If it fits in your SudDrop bag, we'll handle it.
For more info check out our pricing page!(https://www.suddrop.ca/pricing)
To update online: Log in to the app from your mobile device or log in to www.suddrop.ca/login from your computer. Navigate to your โprofile tabโ using the menu in the top left corner. Add new payment info into the โpaymentโ row.
To update by chat: From the website, you can chat with one of us in the chatbox that pops up in the bottom right corner of your phone or computer screen.
There are some special requests that we charge extra for.
These include:
SudDrop bag fee: $10
Replacement bag: $5
Service fee: $5
Missed pickup: :$12
All missed pickups are charged a $12 missed pickup fee. This includes orders that are skipped up to two hours before the route starts. If we reserve your spot on the route, that means someone else was left off the route so we could care for your laundry. The $12 fee helps us cover some of the lost cost of a missed pickup. And it helps you remember to set your clothes out next time!
Yes โ we offer commercial pricing and free delivery to all business and commercial partners.
For more on our discounted commercial laundry pricing, visit our commercial laundry page! (https://www.suddrop.ca/commercial-laundry-service)
Billing Q&A
You can send suits, dress shirts, jackets, blouses, dresses, outerwear, and other delicate or specialty items that require professional care. If you're unsure, feel free to ask, we're happy to help!
Just schedule a pickup through our app or website. Weโll collect your items, have them cleaned, and deliver them back to your door.
Our standard return time is 4 days. Weโll keep you updated every step of the way and notify you once your order is on its way back to you.Below is our pickup and delivery schedule.
Schedule:
Pickup: Mon-Tues
Delivery: Friday
Pickup:Weds,-Thurs
Delivery: Monday
No, dry cleaning is a separate service. You can add dry cleaning items to any regular pickup, and theyโll be processed separately with their own turnaround time and pricing. SudDrop+ customers get $10 credit towards dry cleaning each month.
Yes, our dry cleaning partners use skin-safe solvents and professional techniques to ensure your garments come back fresh and clean without harsh residues.
You can add notes when scheduling your order or reply to your confirmation email. Weโll make sure your preferences are followed.
Dry Cleaning Q&A
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